If you want any change in this, you should formally express your concern using A2A missiles. If they protest, formally deny it. This is what they do after all, isn’t it?

How does GDPR mandate a public audit of the code base? Is there such a provision in it? (Not a confrontational question)

There are two disturbing tendencies being demonstrated here:

1. Using useless AI to engage and disperse complaining customers. The AI can’t make meaningful solutions to many customer complaints. But companies use it to annoy the customers into giving up, so that they can save the cost of real customer support.
2. Either blaming the AI or insisting that it’s right, when it makes a mistake. AI by nature is biased and unpredictable. But that doesn’t stop the companies from saying ‘the computer says so’.

These companies need a few high profile hefty penalties as a motivation to avoid such dirty tricks.

I don’t like the monarchy either. But I assume you haven’t seen anyone suffer from cancer. If you did, it’s a misery you won’t wish on your worst enemies.