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Joined 1 year ago
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Cake day: June 27th, 2023

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  • Sam’s Club. We cancelled our membership and they still charged us. I called the main customer service number and told them to reverse the charge, or I would reverse it for them. They got all pissy and claimed they could only speak to my wife, who wasn’t available, despite the fact that my card was the one charged. Then they started getting insulting, and claimed my bank wouldn’t reverse the charge. I ask to speak to someone higher up, and politely explain the situation again, complete with my cancellation email, and the supervisor is even ruder than the first person. I then called the local store, and thankfully the person there wasn’t an asshole. They pulled up the account, saw it was cancelled on the date I said, and quickly refunded the charge. I have no idea why Sam’s Club customer service is the way they are, but they can eat a bag of dicks.